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Q:What
does IMEI stand for?
A:
IMEI stands for International Mobile
Equipment Identity, it is used to
identify the handset and is similar to
an analogue ESN.
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Q:
What
does MSN stand for?
A.MSN
stands for Mechanical Serial Number. It
also indicates the model, data of
manufacturing
& serial number of the phone.
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Q:
Where
can I find the IMEI and MSN on my
cellular telephone?
If
you are using a portable phone, the IMEI
and MSN can be found on the back of the
telephone. Simply slide the battery off
the phone and the IMEI and MSN will be
displayed on the back of the phone. For
transportable and installed (mobile)
telephones, the ESN/IMEI and MSN will be
located on the back of the transceiver.
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Q:
What is a
PIN Code?
This
code is a security feature on SIM cards
for GSM and It is provided by the
service provider / network operator to
SIM card. Users can reset this code.
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Q:
What is
a PHONE LOCK?
It
is a type of user defined security code.
It can be used to prevent unauthorized
use of the mobile phone and at the same
time user can receive the inward calls.
Factory default code = 1234, user can
define a code and has to use the defined
code to unlock and use it for outgoing
calls.
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Q:
What
is a Security Code?
This
is a 6 digit code used for altering call
restriction levels or changing the units
unlock code. Factory preset = 000000.
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Q:
What if 'PHONE FAILED SEE SUPPLIER'
appears on my screen?
This
message indicates that something
internally is wrong with the phone and
it will need to go to an authorised
Motorola Service Agent. (link to
page service centers)
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Q:
Who
should I contact if my phone is lost or
stolen?
You
should contact your airtime provider.
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Q:
How
do I get service for my phone?
Contact
your dealer or the nearest authorised
service centre.
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Q:
What
if a foreign language appears on my
screen?
Before
being able to change a language back you
need to be at the Network Sign On. This
will still be in English. Often phones
in a foreign language are also locked.
If the network Sign On does not appear
after you have entered the SIM pin, then
try the unlocking procedure as well.
Note:
This procedure may be different for the
new models
Customers
may need to refer to an authorized
Motorola Service Agent
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Q:
What
if I forget LOCK CODE or SECURITY CODE?
You
have to bring the mobile phone to the Nearest
Service.
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Q:
Can
I use my cellular telephone in other
countries?
You
should contact your service provider to
determine the steps necessary in making
arrangements for using your cellular
phone in a particular country. Different
countries operate under different
cellular systems, and some countries
require you to register with them prior
to your visit. It is best to contact
them before traveling to make any
necessary arrangements for equipment and
line service.
If
you will not be using a Singaporean SIM
card while overseas, contact Customer
Service before traveling.
Note:
In USA only Tri-band mobile works
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Q:
My
phone is roaming, what does this mean?
This
is an airtime feature for obtaining
service outside of your local area.
Contact your airtime provider for more
information.
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Q:
Why
do the signal strength bars vary between
different phones?
A.The
algorithm used to convert the incoming
radio signal into the displayed signal
strength indicator varies from time to
time as we upgrade the software. For
this reason, two phones set side by side
might display different levels of signal
strength.
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Q:
What
is Cell Broadcast?
A.
All phones are capable of receiving Cell
Broadcast messages such as weather,
traffic updates etc. Check with your
cellular service provider for
availability.Currently the Vodaphone
network use this option to display the
suburb that the customer is in.These
messages will not be displayed if the
Cell Broadcast option is switched off.To
change the status:
-
Messages
Menu - this could either be an
envelope key, or if no envelope key,
the "Messages" Menu option
will be one of the main menu
selections.
-
Scroll
using hash/right arrow key until
Cell Broadcast appears on the
screen.
-
Press
"OK".
-
Using
the hash/right arrow key select ON
or OFF and press "OK".
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Q:
What
are SMS (Short Message Service)
Messages?
All
current Motorola / Nokia / Siemens
phones are capable of receiving
messages. SMS is a network and
subscription dependent feature. Check
with your cellular service provider for
availability.
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Q:
Does
my phone have CLI (Caller Line
Identification) or CND (Caller Number
Display)?
A.
This is a network and subscription
dependent feature that is supported by
most of the phones. Check with your
cellular service provider for
availability. Those phones that support
the Alpha Tag will display the persons
name if the number that is calling is
already stored in the phone book if it
is a CLI/CND capable phone.
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Q:
What
happens if the ENVELOPE icon flashes?
This
indicates that you've received a
message. (Please note that SMS is a
network and subscription dependent
feature and may not be available in all
areas.). User can go to “Received
Message” in menu & read.
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Q:
How
do I activate my Voice Mail? Call
Forwarding? PINCode? or Call Waiting?
These
are all network and subscription
dependent features. You need to contact
your airtime provider.
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Q:
How
do I store an Emergency Number?
First, verify with your Service Provider
the Emergency Number to be used in your
area. Then store the number as any other
number into memory as per the User
Manual instructions for your model of
phone. Keep in mind, however, that
emergency dialing services are
accessible only where network service is
available and that the emergency number
may change from area to area.
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Q:
What
if BLOCKED or LOCKED appears on my
screen?
·
BLOCKED
If a phone has BLOCKED on the screen it
means that the customer has entered
their pin number for their SIM
incorrectly three times. To
open it customer should know the PUC
(Pin Unlock Code) number.
For further details contact
“Nearest Service Center”
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GSM
-
Factory
preset = 123# or 1234#
-
Ifthis
does not work then the phone needs
the services of a Motorola Test SIM
card. User will need to visit an authorised
Motorola Service Agent.
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Q: I
have a GSM StarTACTM
phone and wish to see the display
without answering the call, in order to
use CLI. How can I do this?
The phone has a feature called 'Key
Answer Only'. When this feature is
enabled, the keypad cover can be opened
without answering the call. The user can
then note the CLI display, and the call
can still be answered by pressing a key.
The keypad cover will still end the call
when it is closed.
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Q:
What
does 'Busy - try later' mean on my GSM
phone?
This appears when the phone is
trying to establish contact with the
system, and the user tries to recall a
number from memory at the same time.
Once the phone has established contact,
the user will be able to recall numbers
as normal.
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